What is the Work of a Call Center?

Hello

89% of consumers who experience poor service with your brand will leave for your competition. (Forrester)

91% of customers said they would use an online knowledge base if it were available and tailored to their needs. (Zendesk)

. YOU APOLOGIZE WAY TO MUCH.

At some point in your career you needed anxiety medication. (See Side Effects of working in a Call Center)

Cringing if someone in your family yells on the phone at a customer service representative.

You never speak on the phone after the work shift is completed.

Are very talented at making silent hand gestures.

The hair on your head always has the faint outline of headsets.

Heaven is at least ten seconds between calls.

Hell is back to back calls with a hundred more in queue.

You are now accustom to shift changes every three to six months.

You never intended for call center work to become your career.

routine tethering to a phone eight hours a day.

Nothing surprises you anymore and you have thick skin.

Not all call centers are created equal so you are very thankful if you work for a good one.

Laryngitis strikes at least once a year.

No one can truly understand the stress you face daily except another call center worker.

It’s hard to laugh anymore when you ask if you can help with anything else and you are asked for tonight’s lottery number.

Hope this list gave you a little smile as you go through the day.  Follow my blog for future call center stories.  XOXOX Kathy Brown

Disclaimer:  These views are only mine and meant to be funny.  When I say call center facts please take that lightly okay… Next week it’s back to travel….

Whether its being in the ‘trenches’ all day together, sharing similar shift times or the enormous focus call centres place on building teams there is one thing for sure, working in a call centre is a great place to make friends.

When call centre staff are surveyed about “what is the best part of your job?” typically the number one answer is always “my team/friends”.

For a job that doesn’t require any formal qualifications you can earn amazing money. With starting salaries typically above $45k and with sales call centre agents often able to earn over $100k per annum you would be hard pressed to find a better alternative.

And this assumes you are still working on the phones, once you start climbing the corporate ladder there is even more money to be made.